Christopher Blayne Dreier
Cell: 980-254-6961, blayne@blaynedreier.com
 
PROFILE
. 4+ years of Cisco TAC experience with knowledge of how to handle cases correctly and efficiently
. CCIE Security #19346 (highest Cisco certification - including an eight hour lab exam)
. BS in Computer Science with concentrations in math and business
. Quick and enthusiastic about learning absolutely anything
. Well-traveled with interests spanning across and beyond the tech world
 
TECHNICAL KNOWLEDGE
Security CCIE #19346

IOS, Cisco Routers, Switches, PIX, ASA, FWSM, ZFW, IOS-FW, TrendMicro CSC-SSM, IDS/IPS Appliance, AIP-SSM, NM-CIDS, IOS-IPS, IDSM-2, NAC Appliance, ACS, CSM, CSA, MARS, Java, C, C++, PHP, HTML, Javascript, Java Applets, XML, UML, Windows, Linux, Unix, OSX, SQL, TCP/IP, DreamWeaver, JBuilder, Anomaly Guard and Detector
 
SKILLS
. Experience recreating and troubleshooting Cisco networks.
. On-site experience working with teams to plan installations and solve problems.
. Attentive to detail, strong-willed, self-correcting, and perceptive.
. Ability to stay focused on large projects until completion.
. Motivated with a high aptitude for learning skills quickly.
. Able to maintain high energy. Worked 45-50 hours per week while attending school full-time.
. Experience in repair and installation of consumer and corporate computer equipment.
. Effectively manage many different responsibilities simultaneously.
. Experience and understanding of computer operating systems.
 
EDUCATION
B.S., Computer Science
May 2005
 
University of North Carolina at Charlotte - Graduating GPA: 3.57, with honors. Obtained a BS in Computer Science and related concentrations in Math and Business.
 
PROFESSIONAL EXPERIENCE
TAC Security Engineer
May 2005 - Present
Cisco Systems, RTP, NC -
   
. Troubleshoot customer networks in the area of system security.
. Resolve cases dealing with Firewall, IDS, VPN, and AAA.
. Work in groups with other engineers to solve customer network complications.
. Use recreation of a customer network to resolve issues hands-on.
. Give presentations on common attack tools and methods.
. Mentor new employees on practices and technology training.
. Provide technology training to other teams within Cisco.
. Review and publish technical documentation for internal and external use.
. Investigate software defects and file reports for resolution.
   
Co-op/Pseudo-Engineer
August 2004 to January 2005
Cisco Systems, RTP, NC -
   
. Troubleshoot customer networks in the area of system architecture.
. Resolve system crashes, memory leaks, and high CPU utilization.
. Attend engineering trainings to better develop knowledge in Cisco system architecture.
. Surf IOS C code to find and repair software related bugs.
. Communicate problem and resolution to customer via various channels.
. Communicate with software development engineers to resolve code instabilities.
   
Co-op/Network Recreation and Engineering
January 2004 to May 2004
Cisco Systems, RTP, NC -
   
. Recreate customer networks for engineering and troubleshooting.
. Build an understanding of the hardware architecture of nearly every Cisco platform.
. Become familiar with Cisco IOS commands, configuration and environment.
. Obtain Cisco CCNA certification.
. Conduct weekly lab audits to assure cleanliness and order.
. Help to maintain inventory of more than ten thousand Cisco machines and modules.
. Monitor a case queue of engineer-submitted recreate cases.
. Attend weekly training sessions to further conceptual and practical networking knowledge.
. Mentor incoming co-ops and transfer knowledge learned from previous rotations.
   
Network Analyst/Software Administrator
June 2001 to June 2002
Appalachian State University, Boone, NC -
 
. Install software packages for both faculty and student use.
. Obtain an understanding of schools network system and analyze traffic and usage.
. Assume liability of computer system security.
. Design software configurations for use by students and library staff.
. Troubleshoot and diagnose computer system malfunction.
. Provide assistance to others with personal computer problems.
. Repair malfunctioned computer and printer hardware.
 
Mobile Audio/Video Installation Technician
June 2000 to March 2001
Best Buy Corp. 175, Gastonia, NC -
 
. Install mobile amplifiers, speakers, decks, television monitors, and alarms.
. Obtain an understanding of every car make and model's interior construction and wiring schematics.
. Assume liability while driving customers' cars into bay and throughout installation.
. Design and build component mobile audio and video systems.
. Troubleshoot and diagnose automobile electronic system malfunction.
. Track daily and weekly progress, competing with previous personal numbers and other stores.
 
In-Store & On-Site Audio/Video/Computer Repair Technician
September 1998 to May 2000
Best Buy Corp. 175, Gastonia, NC - (July 1999 to May 2000)
Best Buy Corp. 235, Corpus Christi, TX - (September 1998 to April 1999)
 
. Perform preventative maintenance, bench repair, diagnosis and parts ordering.
. Conduct in-house and on-site customer equipment orientation, training, and repair.
. Diagnose silicon boards to component level, soldering and replacing parts as needed.
. Maintain and repair test facilities and grounds.
. Complete electrical wiring and component installation from the ground up for industrial and personal computer networks.
. Support Internet providers by providing technical assistance with routers and other equipment.
. Utilize signal generators, AC/DC volt, ohm and amp meters (fluke), oscilloscope, and other precision measuring instruments.
. Attend technical conferences and seminars to stay informed about product developments.
. Prepare detailed documentation recording the repairs needed and test log information.
. Establish workload schedules, repairs priorities and assigned specific duties to personnel.
. Report weekly and monthly to regional manager, providing written and oral reports.